Your website is your digital storefront. Even after launch, it needs consistent care. Things change: software updates, security threats, user expectations. Our maintenance & support keeps your site healthy, safe, and performing at its best—without you having to worry about the tech stuff.
We handle all the behind-the-scenes work so your website continues to work well, look good, and serve your customers without interruption:
Security & Updates
Regularly applying security patches, plugin / theme updates, software version upgrades so vulnerabilities are minimized.
Performance Monitoring & Optimization
Checking site speed, load times, broken pages or links, image optimization, and making tweaks so your site stays fast and responsive.
Backup & Recovery
Daily / weekly backups of site data. In case anything goes wrong (server crash, hack, accidental deletions), we restore your site quickly.
Uptime & Downtime Management
Proactive checks so your site stays online. Quick fixes if something goes offline or acts up.
Content Updates & Small Changes
Need to tweak text, replace images, add a page, or change something minor? We’ve got you covered so it stays fresh and relevant.
Bug Fixes & Compatibility Checking
Ensuring everything works across browsers and devices. Fix glitches, broken layouts, or compatibility issues caused by updates.
Technical Support & Troubleshooting
If you or your users find a problem — we diagnose and fix it. We give you support so you can focus on your business.
Here’s how maintenance & support works step-by-step:
Initial Audit & Documentation
When we begin, we review your site’s current condition: what CMS / platform, which plugins/themes, hosting details, known issues. We document everything so we know what to monitor.
Establish a Maintenance Plan
Together, we decide frequency of updates, backup schedule, performance benchmarks, priority issues, response times. We also define what “minor change” means vs “major work.”
Ongoing Care
We perform regular updates, security checks, performance tuning. Monitor uptime. Backup. Fix issues as they arise.
Review & Reporting
Monthly (or whatever cadence you prefer) reports: site uptime, performance metrics (speed, load time), how many issues found/fixed, content changes made. We’ll also look for improvement opportunities.
Support & Communication
You have a contact line / ticket system for submitting requests or notifying issues. We respond in agreed-timeframes. We keep you in the loop.
Peace of mind — You don’t have to keep track of tech details; everything important is handled.
Better user experience — Visitors get fast, glitch-free navigation, which builds trust and encourages them to stay and convert.
Safety & reputation — Keeping your site updated helps prevent hacks, data loss, or being flagged by browsers or search engines.
SEO benefits — Google cares about site speed, clean code, mobile usability, no broken links. Proper maintenance supports ongoing SEO performance.
Cost savings — Fixing small issues early prevents them turning into big, expensive problems later.
Initial consultation to understand your brand, goals, and target audience Conducting research.
Initial consultation to understand your brand, goals, and target audience Conducting research.
Initial consultation to understand your brand, goals, and target audience Conducting research.
We usually schedule updates weekly or bi-weekly for plugins/themes; critical security updates are done immediately. The exact schedule is based on how complex your site is and how quickly issues need to be addressed.
Small changes might be swapping out images, editing text, adding a simple page. Major updates could be redesigning sections, adding new functionality, changing site architecture, or migrating platforms.
We offer SLAs (service-level agreements) so you know the response time (e.g. within a few hours, or 24 hours) depending on the urgency.
Yes, backups are built-in. Depending on your site’s traffic and how often content changes, backups can be daily or weekly. Restoration is part of the support plan.
Yes. Search engines favor sites that are fast, secure, mobile-friendly, with no broken links. By keeping everything updated and optimized, you help search engines trust your site more.
We can scale up. If you need new features, redesign, or custom integrations, we can handle that too. We’ll estimate separately and schedule as needed.
Recognova is a Digital Marketing, SEO Agency & Web Development that help businesses grow online. We offer services including SEO, social media marketing, content writing, paid ads and branding so you can reach your potential customers and boost your visibility, traffic and sales. We develop custom strategies based on your goals and targeted audience. We offer straight talk and measurable service results, providing you with easy–to–interpret growth and progress data.
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